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FAQs

Skins

How do I apply my skin?

Step 1: Read Instructions: Please review the instructions guide here as a reference for the simple installation instructions.

Step 2: Clean Your Device: Wipe the surface clean with the alcohol pads or an alcohol-soaked cloth. After cleaning the device, it is extremely important to avoid getting water on it. Wipe the surface where the Skin will be applied, with a slightly damp cloth, to remove any dust. Let it dry completely. Dust might still be found on the surface even after thoroughly cleaning it.

Step 3: Examine Your Gaming Skin: Get familiar with the skin. Pay attention to the position of the cutouts, logo placement, and overall layout orientation. This will make it easier for you to correctly apply the skin to the device and avoid mistakes.

Step 4: The Skin should be handled with care to avoid stretching it or breaking it. It is very important not to stretch the skin, especially the narrow sections. As you apply the skin to your gaming device, firmly press it from the center outwards to the edges, pushing any air puffs out from under the vinyl. It is crucial to apply the Skin carefully to your gadget as this will ensure it aligns properly with all the device's button openings and curves. Also remember that the skin is reposition-able so you can gently lift the edges to reapply the skin during installation if you make a mistake. If the Skin does not align correctly, carefully peel it off and try again. It is critical to do not stretch the Skin or it will no longer fit. You may use the applicator or a credit card or other plastic card to make this easier.

How do I remove my skin?

When removing the skin, all you have to do is pull it off gently and quickly. No goo or sticky residue will be left behind, so there won't be an Issue. If for any reason you have a difficulty or it seems difficult to remove, apply some heat (sunlight, a lamp or a quick shot of heat from a blow dryer.

What are the skins made of?

Our skins are made of premium Arlon reposition-able cast vinyl. They are airtight, leaving absolutely no sticky residue when removed, and have a special adhesive backing that minimizes air bubbles during installation. Our skins are super thin and strong and they are reposition-able in case you need to reapply the skin during installation.

Can the skins be reused?

No. Although our skins are reposition-able, they are not reusable and should be kept sealed until the application is finished. Once the skin has been bonded, however, you will most likely stretch it out while removing it. You may remove and replace the skin at any time, as it is completely removable!

What's the difference between Matte and Gloss finish?

Matte finishes are non-glossy, satin-type finishes. They provide a unique look and feel to the design and fingerprints and smudges can remain undetectable. Glossy finishes are shiny in appearance and the colors appear slightly brighter.

Why does my skin not fit when I ordered for the correct device?

Please make sure your skin fits your device properly. Each skin is fashioned to match the design of each device, so please be certain to note any cutouts for sensor ports, rounded corners, portals, and so on. If you're still unsure about the fit of your Skin, please post a question via the contact us page. We will gladly assist you.

I made a mistake installing my skin. May I get a replacement?

We understand that accidents can happen, so our 100% satisfaction guarantee is one of the reasons people choose us. If you damage your skin during installation, you can request a new skin for free (limit: one replacement per order). You just need to cover the shipping cost if you want a replacement skin. You can contact us via email: support@gizmotrims.com

How do I change/cancel my order?

You may cancel, change, or add items to your order within 12  hours of placing it. Please contact our customer service department via E-mail: support@gizmotrims.com as soon as possible to prevent delays.

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General

What is the return/exchange policy?

Our guarantee applies to any product you order from Gizmo Trims. If for any reason you are not satisfied with your purchase, Gizmo Trims will offer you a comparable item within 30 days of your order receipt. The returned item must be included in the package we ship back to you. Custom orders over $50 are not eligible for a refund. To obtain a RMA number, you must obtain one from customer service.

After receiving your RMA number please send returns to:    
Gizmo Trims
PO Box 600211
North Miami Beach, FL 33160   
RMA#_____________  

In the return package please provide:
- Merchandise
- RMA #
- Order #
- Full Name
- Email Address

*Because of the unique nature of the printing process, the images shown on Gizmo Trims are not guaranteed to exactly match the ones printed. Gizmo Trims reserves the right to change the composition of any selected design to ensure a high quality product. It may be compressed, distorted, or skewed in order to create a more aesthetically optimal layout.

What shipping methods do you offer?

Regardless of the shipping method chosen, all orders will be shipped within 2-5 business days of the order being processed. Our three shipping services in the United States, Canada, and UK are listed below.

Your mail is picked, processed, and transported by USPS. After USPS sorts your package and delivers it to your local USPS for final delivery, which can take up to a week, USPS is required to deliver it to your mailing address. During this USPS shipping, there may be no tracking. Please keep in mind that the estimated delivery time frame for 3-7 business days is generally accurate, but can take up to 10 business days.

Shipping - US

USPS First Class (3-7 business days, excluding Saturdays and holidays)

International Shipping - Canada

First Class Package International (Varies by destination)
Priority Mail Express International (3-8 business days)
Priority Mail International (6-10 business days)

International Shipping - UK

First Class Package International (Varies by destination)
Priority Mail Express International (3-8 business days)

Can you sell my artwork and designs on your website?

Please contact us via the contact page to obtain information about selling your designs or artwork on our website if you have any interest.

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Technical

What web browsers are supported?

We request that our customers update their web browsers to DecalGirl's website so that it can be viewed as optimally as possible. (With javascript enabled): The DecalGirl website has been tested and is supported by the listed browsers (with javascript disabled): Firefox: 50% Chrome: 51% Safari: 43% Internet Explorer: 3%

I forgot my password?

Just follow the link provided and provide your e-mail address to have your password reset. We'll e-mail you with a link to reset your password.

How do I unsubscribe from emails?

Because we do not want you to be informed of any more Gizmo Trims marketing email, we understand if you do not want to continue receiving them.

To immediately remove yourself from all Gizmo Trims marketing email, visit this link and click on the Unsubscribe button: Remove me from Gizmo Trims Marketing Emails. Please note: You will still receive emails about your orders and your account after unsubscribing.

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Shopping

Is GizmoTrims.com a secure site?

All of GizmoTrims.com's pages are encrypted with an extended validation SSL certificate. You will see the "https" address in the upper-left corner of your browser if you're looking at them. All of our communications are secure thanks to this security feature.

Our site is tested, scanned and certified daily by a third-party company to pass the Trust Guard Security Scan. Any information on our servers is protected by this third-party test every day.

How do I place an order?

It's easy! Place an order through our online store.

To place an order online, visit www.gizmotrims.com, add the items you want to your shopping cart, then securely checkout with your major credit card.

What types of payment are accepted?

We accept Visa, Mastercard, Discover, American Express, Amazon Pay, and Paypal.

When is my credit card charged?

When you place your order, your credit card is charged immediately. Your bank may show the charge as a hold until your payment clears.

How do I change or cancel my order?

You may cancel, change, or add items to your order within 12 hours of placing it. Please contact our customer service department via E-mail: support@gizmotrims.com as soon as possible to prevent delays.

What about international Taxes, VAT, Duties and Customs?

Other countries may charge local taxes and/or delivery fees upon delivery. It is the responsibility of the recipient to pay these charges, if they apply. Because of the wide variety of customs policies, we cannot predict what they might be. When customs clearance is required, delays may occur beyond the original delivery estimate.